Terms and Conditions for transport and accommodation

In order to finalize your booking, we need the following information and or deposits.  At busy times of the year please ensure that you request a quote as early as possible.  ie: Accommodation bookings around Chinese New Year need to be booked at least 4 months in advance

 

Travel SERVICES:

For travel services booked as a group via email or phone only we require:

Confirmation of Quote by email

Total passengers travelling

Person in charge with NZ mobile phone number

Land line number for secondary contact

Start time and finish time

 

For travel services to ski fields booked from the booking page:

a $5 aministration fee will be charged for cancellations or changes to your booking 

 

Cancellations can be done without penalty for local trips with 24hr notice for Schools and Institutions and tour operators

 

For travel services with activity we require:

Confirmation of Quote by email

Total passengers travelling with breakdown for age, students and teachers

Person in charge with NZ mobile phone number

Land line number for secondary contact

Start time and finish time

Confirmation of who is doing RAM’s

 

Cancellation policy depends on activity provider and we will endeavor to communicate them to you.  For local trips 24hrs for transport applies.

 

For travel services with activity and overnight accommodation we require:

Confirmation of Quote by email

A rooming list with names (first and family names) number of males and female students and teachers   We request this is returned at least two weeks prior to your first night's reservation. 

Person in charge with NZ mobile phone number

Land line number for secondary contact

Start day & time and finish day & time

 

NOTE: During busy seasons such as Chinese New Year, Easter and School & Public Holidays accommodation can be hard to find.  We make no guarantee of securing accommodation until a deposit is paid and recommend you book tours well in advance

 

Cancellations:

Cancellations made within 1 week of arrival / travel will result in the client being charged for the full amount.

·            Client no shows will be charged in full.

·            A non-refundable deposit of 20% of the total cost of travel is required to confirm a booking and cover administration and accommodation bookings

·            Changes of up to a 10% decrease in numbers of the original size can be made without penalty providing Smylies is notified a minimum of 1 week prior to arrival / travel for half day tours and activities and 2 weeks for for sole use trips during the Chinese New Year period, Japan golden week, NZ school holidays and NCEA periods.

 Any request to increase group size will be accommodated subject to availability and the group will be charged accordingly.

 

PAYMENT 

For NZ Schools and Institutions:

We will invoice you after the trip is finished and require full payment within 7 days of the invoice date into our bank account.

 

For new clients based in NZ and overseas:

We require 20% deposit on confirming the booking and full payment no more than 1 week prior to the trip commencing.