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dear customer ,

we take your privacy serious, so when you want to make a confirmed booking with us use the online booking button to make your booking.

It will take you to the AA automobile website booking engine which is a very secure site.

do not send a email with your credit card details don't give the hackers a chance to gain access to your numbers.

All rates shown are in NZ$ and inclusive of GST 


We value your privacy and take every step to ensure that your information remains confidential. The statement below is a summary of the policies employed by Smylies accommodation and Tours. Please direct all enquiries to the Manager through one of the following means.

Smylies Accommodation and Tours
5653 West Coast Road, Springfield 7681, Canterbury, New Zealand

Phone: +64 3 3184740
Email: colin@smylies.co.nz

What personally identifiable information does Smylies collect from me?

Smylies does not collect private or personal information from this web site, except where you willingly provide it.

If you contact Smylies we may keep a record of that correspondence. 

Wherever Smylies collects personal information we make an effort to include a link to this Privacy Policy on that page. Smylies stores all personal information on a secure and firewall protected information technology environment. To support this security, Smylies systems operate to Payment Card Industry Data Security Standards (PCI-DSS).

Smylies will not share or disclose any of your personally identifiable information except when we have your permission.

How does smylies protect my personal information?

As with all information, Smylies will never rent or sell your personal information.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, unless it is processed through a Secure Credit Card System. All transactions are carried out over a secure certified site.

Booking information is stored on either The AA ( AA Tourism Publishing Limited )  http://www.aatravel.co.nz/main/privacy.php  or our secure booking management system and is only accessed for the purposes of reserving and delivering your room and/or travel products.

While we strive to protect your personal information, Smylies cannot ensure or warrant the security of any information you transmit to us via email or customer response form. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Payment Information

Smylies uses a direct payment solution (DPS) via E way and ANZ merchant services which provides a secure payment gateway to manage all credit card payments from our website.

Additional Information

Questions regarding this statement should be directed to Smylies Manager via colin@smylies.co.nz or 03 3184740


Terms and Conditions for transport and accommodation

In order to finalise your booking we need the following information and or deposits.

Travel Services:

For travel services for individuals and snow shuttle day trips we require:

For travel services for groups we require:

Confirmation of Quote by email

Total passengers travelling

Person in charge with NZ mobile phone number

Land line number for secondary contact

Start time and finish time


Cancellations can be done without penalty for local trips with 24hr notice for Schools and Institutions and tour operators


For travel services with activity we require:

Confirmation of Quote by email

Total passengers travelling with breakdown for age, students and teachers

Person in charge with NZ mobile phone number

Land line number for secondary contact

Start time and finish time

Confirmation of who is doing RAM’s


Cancellation policy are depended on activity provider and we will endeavour to communicate them to you, for local trips 24hrs for transport applies.


For travel services with activity and overnight accommodation we require:

Confirmation of Quote by email

 a rooming list with names (first and family names) number of males and female students and teachers   We request this is returned at least two weeks prior to your first night's reservation.

Person in charge with NZ mobile phone number

Land line number for secondary contact

Start time and finish time



Cancellations made within 1 week of arrival/ travel will result in the client being charged for the full amount.

 Any request to increase group size will be accommodated subject to availability and the group will be charged accordingly.


 For NZ Schools and Institutions:

 We will invoice you after the trip is finished and require full payment by the 20th of the following month into our bank account.


For clients based overseas:

We require full payment 1 week prior to the trip commencing from your home country 

Smylies Accomodation

5653 West Coast Road, Springfield
Canterbury 7681 New Zealand

GPS    43°201'17" S , 171°55'49" E


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